1. General Information
At www.tripscasino.com (hereinafter also "Casino," "website," "we," "us," or "our"), we recognize the importance of protecting your personal information. This Privacy Policy (hereinafter also "Policy") outlines how we and our subsidiaries collect, use, disclose, and safeguard your personal data in compliance with applicable laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).
This Privacy Policy applies to our website (www.tripscasino.com), services, and any interaction you have with us.
This website is intended solely for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected personal data from a person under 18—particularly due to misuse of our website—we will take appropriate steps to handle such data in accordance with applicable laws.
2. About Us
The website www.tripscasino.com is owned and operated by Novatrix SRL (hereinafter also "Company," "website," "we," "us," or "our") that is incorporated under the laws of Costa Rica with company registration number 3-102-893958 and having its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.
As the owner and operator of the website, we serve as the Data Controller. We hold this role because, within our business relationship with you, we determine how and why your data is processed, as outlined in this Policy.
To ensure compliance with applicable legal requirements, we have appointed a Data Protection Officer (DPO). The DPO is available to address questions regarding this Privacy Policy and any concerns related to the processing of your personal data.
You may contact the DPO at DPO@novatrixsrl.net.
3. Types of Personal Data, Processing Purposes, Legal Basis, and Data Sources
We collect and process personal data to provide our services, comply with legal obligations, and maintain a safe and secure gaming environment. Personal data refers to any information that can identify you directly or indirectly.
4. Categories of Data We Process
- Identity Data: full name, username, date of birth, gender, nationality, and identification numbers such as ID or passport.
- Contact Details: residential address, proof of address documents, email address, phone number, and other communication details.
- Financial Data: bank account details, payment card information, and documents confirming source of funds or source of wealth.
- Transaction Data: information related to deposits, withdrawals, and other financial transactions.
- Gaming Data: games played, login and logout times, wagering activity, bonuses claimed, and responsible gaming history.
- Technical Data: IP address, location data, browser type and version, time zone settings, operating system, platform, and other technical data.
- Marketing and Communication Data: marketing preferences and communications exchanged with us.
5. Purposes of Processing and Legal Basis
- Service Delivery: account management, transaction processing, identity verification, customer support, and access to promotions. Legal basis: performance of a contract.
- Compliance with Legal Obligations: AML and KYC checks, responsible gaming measures, and regulatory reporting. Legal basis: legal obligation.
- Fraud Prevention and Risk Management: detection and prevention of fraud, bonus abuse, and unauthorized activities. Legal basis: legitimate interest.
- Marketing and Personalization: promotional offers and personalized communications. Legal basis: consent and/or legitimate interest.
- Analytics and Service Improvement: traffic analysis, technical diagnostics, and user experience optimization. Legal basis: legitimate interest.
- Security Assurance: monitoring and improving platform security. Legal basis: legitimate interest and legal obligation.
6. Sources from Which We Collect Data
- Information provided directly by you.
- Identity and verification service providers.
- Banks and payment service providers.
- AML and PEP databases.
- Regulatory and responsible gaming authorities.
- Business partners, including affiliates and analytics providers.
7. Disclosure of Personal Information
We may share your personal data with trusted third parties, including:
- Group companies for AML, fraud prevention, and responsible gaming.
- Game providers necessary to deliver gaming services.
- Payment providers for transaction processing.
- Marketing partners, subject to your consent.
- Regulatory and law enforcement authorities when required by law.
- Third-party communication, AML, and KYC service providers.
- Parties involved in mergers, acquisitions, or business transfers.
All third parties are required to process personal data securely and only for the purposes specified by us.
8. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, including Standard Contractual Clauses or transfers to jurisdictions with adequate data protection standards.
9. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
Due to anti-money laundering requirements, certain data must be retained for a minimum of five years after account closure.
10. Consent and Your Rights
- Withdraw consent at any time.
- Access, correct, or request deletion of personal data.
- Restrict or object to data processing.
- Request data portability.
- Opt out of marketing communications.
- Lodge a complaint with a data protection authority.
11. Automated Decision Making
We do not generally rely on fully automated decision-making. Where such processes are used, you will be informed in accordance with legal requirements.
12. Data Security
We implement appropriate technical, physical, and administrative measures to protect personal data against unauthorized access, loss, or misuse.
Access to personal data is limited to authorized personnel only. You are responsible for maintaining the confidentiality of your login credentials.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. We encourage you to review it periodically.
14. Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact our Data Protection Officer atDPO@novatrixsrl.net.